All orders must be signed-for upon delivery. UPS will not deliver without authorized signature. This policy protects the customer from theft and provides total security. However, you may waive the signature requirement when you place your order if you wish (if waived, US Wings will not be able to guarantee safe and secure delivery of your package and will not be liable for theft or security of your order upon delivery). If you choose to waive this requirement, please indicate this in the Comments box on the order form, or the Comments/Instructions box on the printable mail/fax form, or tell the operator if you place your order by phone.

Note: We ship via UPS or USPS. UPS is our standard delivery method but UPS does NOT ship to PO Boxes... you MUST provide a valid street address for UPS delivery. However, we will ship to PO Boxes using USPS, but processing time will be increased by a few days and, if using a credit card, your PO Box shipping address MUST be the same as your credit card billing address (no shipments to 2nd party PO Boxes). We cannot provide a tracking number for USPS shipments to PO Boxes and you will be required to sign for your package when you pick it up at the Post Office. If you are active-duty US Military, your shipments are delivered by US Air Mail.

Foreign Orders:

Important!
Orders shipped outside the USA must be paid for by PayPal*, MoneyGram, Western Union Quick Pay or Western Union Money Orders ONLY* — US Wings is no longer accepting payment by credit card for foreign orders. For more information, please read our policy on foreign orders.

*Note on PayPal: we only accept PayPal payments with a confirmed address; payments with an unconfirmed address will be automatically rejected.

**Exception: all major credit cards accepted for orders from active-duty US Military personnel, foreign- or domestic-based, shipped to all APO and FPO addresses. For full info, please visit our US Military Orders page.

Order with confidence!

Ordering from US Wings is safe, easy, and convenient! We offer a variety of ways to place your order... simply choose the one you're most comfortable with!

• Online Ordering: Use our convenient and secure "shopping cart" system.
• Order by Phone: Phone-in your order 24 hrs a day, using our world-wide toll-free number: 1-800-650-0659 (english orders only). This number is for ORDERS ONLY! You may also order through our toll-free Retail Store line: 1-888-946-4787, M-F 10am - 5pm ET or Sat 10am - 3pm ET. If you have any questions regarding your purchase or any items on this website, please email customer service.
• Mail or Fax: We have a printable order form available for those of you who prefer to order by mail or fax. Our fax number is: 1-330-653-3750 (our fax number is operational from 10:00 AM-6:00 PM ET Monday-Friday & 10:00 AM-3:00 PM ET Saturday only).
• Shipping Charges: Shipping & Handling (S&H) for all orders outside the USA (except Canada) is four times (4x) USA S&H. S&H for all Canadian orders is two times (2x) USA S&H. Orders shipped to Alaska and Hawaii, please add $15.00 to normal shipping fee. In a hurry? Next Day Air is available for USA orders only. Add an additional $60.00 to regular S&H charges. Please allow 2-3 days for order processing PRIOR to shipping. Second Day Air is also available for USA orders only. Add an additional $30.00 to regular S&H charges. Please allow 2-3 days for order processing PRIOR to shipping. For help in figuring your shipping charges, go to our Shipping Charges page.
• Active-Duty US Military: Info for orders from active-duty US Military personnel, shipped to APO and FPO addresses, can be found on our US Military Orders page.
• Payment Methods: US Wings accepts Visa, Mastercard, Discover, American Express, PayPal (only with confirmed address), MoneyGram, Western Union Quick Pay, bank checks, GSA, and Impac. Personal checks not accepted. All other checks are held for 10 business days for clearance before ordered item(s) are shipped.

Note: U.S. Wings, Inc. reserves the right to refuse service to anyone.

Customers come first!

Total customer satisfaction is our top priority! If you have any questions regarding your order, if you need more information about a particular product we carry, if you need to return or exchange your purchase... or whatever... use the information below to contact us!

• Customer Service: For fastest service, it is HIGHLY RECOMMENDED that you email your customer service questions, or use our online Customer Service form. You may also call 1-330-653-3743 or 1-330-653-3746 Mon - Fri 10am - 5pm ET or Sat. 10am - 3pm ET. Please remember that the toll-free order line is for ORDERS ONLY... they will not be able to answer your customer service questions. Note: we receive a large volume of customer service questions, so please allow 24 to 72 hours for a reply.
• Military Questions: For military-related questions ONLY, email Sgt. David Hack, CEO of US Wings or fax 330-650-0947 (US Military fax# only). For all other customer service inquiries, email our customer service staff.
• Returns and Exchanges: Before returning an item for refund or exchange, please read our Return Policy. Returns require a Return Authorization Number, and the way to obtain a Return Authorization Number is to contact customer service by email. You should receive a reply in 24-72 hours. Also, please remember that credit refunds on credit card purchases are not applied to your credit card immediately but will be credited on the next billing cycle instead, which is standard procedure.

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